Masau Spirits Returns Policy
We want you to be satisfied with every purchase you make, and you may wish to have a refund or exchange. We ask that you contact us within 7 days of receiving your order by emailing email@example.com.You have 7 further days to return any item(s).
Please quote your order number which you will find on your order confirmation email and your full name. Please explain the reason & full details why you want to send your item(s) back.
All items must be returned in the condition that you received it with box packaging included where applicable. You as the customer are responsible for the payment of postage/shipping for returns which will be deducted from your refund. Please pack the item including all packaging you received the item with (bubble wrap, carton, etc.)
Please post back to the following address:
Masau Craft Distillery The Business Hub | Avianto
Portion 82 Villa Road | Muldersdrift 1747
Elmwood Farm, Bampton OX18 2PL, United Kingdom
You will receive an email confirming that we have received your return and that you have been credited. Please allow between 5 and 10 working days for your bank to complete the transaction, depending on their processing time.
If you have any questions, please contact us on +27 87 898 3230.